Operations

IT Service Manager - Permanent

OVERVIEW

At PlayStation London Studio, we are on a mission to make award-winning, landmark games. We are currently working on an unannounced PlayStation 5 multiplayer game, set in modern fantasy London. This game is close to our hearts, as we’ve seen this idea grow from a seed with the whole team coming up with the concept from the very beginning. We’re growing the studio to continue our journey and help the team to shape our plans for this hugely exciting project.

As a part of PlayStation Studios and the wider Sony Interactive Entertainment family, we have a have a network of teams to work with and knowledge share.

About the Role

We are looking for an IT Service Manager to join our studio team. You will partner with our Studio Heads, Studio Leadership and the Operations and Recruitment teams to build, live and promote an excellent work environment. You will be responsible for driving London Studio's IT agenda while partnering and reporting into the wider PlayStation IT group – this role acts as a liaison the two teams while being fully accountable for the IT work at the studio.

You will have access to the latest technology, and work in a development environment where all hardware is pushed to the very limit. This is an exciting role where you are supporting the London Studio team while they work on future games for Sony PlayStation. We need someone who loves technology, enjoys problem solving and most importantly has a real passion for helping people. If that’s you and you want to work in a uniquely ambitious industry, then apply now.

For this role, you are expected to be in our Central London office, at least 4 times a week.

Scope of Work

• You will help drive the IT strategy for the studio including maintaining the IT budget and maximise the IT infrastructure to support our hybrid and development working goals. This will also include working closely with the wider PlayStation Studios IT departments to develop and implement IT strategies that align with the overall goals of the Studio.
• Act as the bridge between London Studio and the wider PlayStation Studios IT teams. Including acting as an initial point of escalation for any outstanding or urgent queries. Adhering to service level agreements (SLAs) and continuously improving IT processes to optimise service delivery.
• Be the point of contact for all Studio IT conversations and take accountability for escalation of IT issues to the wider business.
• Work with specialists in the business to evaluate and recommend new technologies and systems to improve the efficiency and effectiveness of the Studio.
• You will ensure that all IT services are delivered efficiently and optimally, and that all issues are resolved in a timely manner.
• Responsible for the Joiner, Mover, and Leaver’s IT journey at London Studio - including IT onboarding of new staff (ensuring that the optimal tech setup is provided dependent on role, location, and internet speeds) this will include documenting and implementing the process.
• Responsible for remote access support to employees, ensuring secure and reliable connectivity to studio resources. Working with the IT Team in implementing VPN solutions, remote desktop protocols, or other technologies to enable remote work.
• Balance priority requests, ensuring regular communication with customers and key partners.
• Support the roll out of new applications through collaborating with customers and departments.

Essential Knowledge & Skills

• Having excellent communications skills, both verbal and written, to communicate to customers, colleagues, and partners.
• Be customer minded and demonstrate good customer service abilities and business comprehension.
• Capability of setting and embedding standards and regulations.
• Project management expertise and system implementation.
• Organized and driven by results.
• Excellent problem-solving skills.

Desired Knowledge & Skills

• Understanding and experience of the gaming industry, or of working in a creative industry is desirable.
• Experience with streaming solutions – remote desktop approaches (such as Parsec) and consumer streaming (such as Twitch).
• Experience in an IT leadership or management role.

Diversity, Equity & Inclusion

We encourage you to bring your best-unaltered self to work. Inclusivity is one of our studio values, which means we embrace different perspectives to fuel our creativity and we know that our games are stronger for it!

It is important to us that our teams are passionate about diversity and inclusion. They must understand that these words speak to people’s lived experiences that may differ to their own. We encourage our teams to educate themselves and show support and their commitment to DE&I (diversity, equity, and inclusion). As an example, some of our outreach activities include giving talks, mentoring, speaking at schools, running roundtables and much more.

We therefore welcome applications from all groups who are underrepresented in the games industry. We can offer training to upskill our team, so if you don’t feel you meet 100% of the job criteria, we still strongly encourage you to apply and look forward to hearing from you.

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If you wish to relocate to the UK and require sponsorship, we can support you with the visa process.

We have so many benefits, and we felt that if we listed them all out here it might look like we are bragging! What we can say is that we have you covered, from health and wellbeing, to finance and personal development, there is something there for everyone! If you would like to know more head to our benefits and perks page!